Shipping Policy

Shipping Destinations

• Domestic: All regions within the United Arab Emirates (UAE).
• International: Selected countries worldwide. Please check our website for the list of available countries.

Shipping Methods and Costs

• Domestic Standard Shipping: Orders are typically delivered within 3-15 business days.
• Domestic Express Shipping: Orders are typically delivered within 1-12 business days.
• Standard International Shipping: Delivery times vary depending on the destination and customs processing.
• Shipping costs are calculated at checkout based on the weight and dimensions of the package and the destination country.

Order Processing Time

• All orders are processed within 2-3 business days after the order is placed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is processed and shipped, you will receive a confirmation email with a tracking number.

Shipping Restrictions

• We do not ship to P.O. Boxes or military addresses.
• Some products may have restrictions due to size, weight, or destination. If your order is affected by any restrictions, we will contact you to discuss alternative options.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment. If you have any issues with tracking your order, please contact our customer service team for assistance.

Delivery Timeframes

• Delivery times are estimates and are not guaranteed. While we strive to meet the estimated delivery times, there may be delays due to factors beyond our control, such as customs processing, weather conditions, or courier service delays.
• We are not responsible for any delays caused by the courier service or customs processing in the destination country.

Duties and Taxes

• Domestic Orders (UAE): All prices include VAT and applicable taxes.
• International Orders: Import duties, taxes, and customs fees may apply and are the responsibility of the recipient. These fees vary by country and are not included in the product price or shipping cost. Please check with your local customs office for more information.

Shipping Address

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to update your shipping address, please contact us immediately.

Lost or Damaged Shipments

• If your order is lost or damaged during transit, please contact our customer service team within 7 days of the estimated delivery date.
• We will work with the courier service to resolve the issue and, if necessary, arrange for a replacement or refund.